STORE POLICY
&
Terms and Conditions

Goods (goods, products, items, and services)

• The description of the Goods is as set out in the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.

• In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.

• All Goods which appear on the Website are subject to availability.

• We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement.

 

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Personal information and Registration

• When registering to use the Website you must set up a username and password. You remain responsible for all actions taken under the chosen username and password and undertake not to disclose your username and password to anyone else and keep them secret.

• We retain and use all information strictly under the Privacy Policy.

• We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.

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Basis of Sale

• The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.

• The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.

• A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.

• Any quotation is valid for a maximum period of 7 days from its date, unless we expressly withdraw it at an earlier time.

• No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing or via email.

• We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you.

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Price and Payment

• The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order.

• Prices and charges include VAT at the rate applicable at the time of the Order.

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Fraud

we have a zero tolerance policy in relation to fraud. Any Payment or Order made by you must be done using your own personal details, cards, and information (where acceptable). If you are found to be using someone else's details, cards, or information (without their consent), you will be reported to the relevant authorities. In addition, you will be liable for any damages, fees, or collateral damage, incurred by you and us.

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Risk and Title

• Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you

• You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.

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Privacy

Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy      and cookies policy.

• For the purposes of these Terms and Conditions:

  • 'Data Protection Laws' means any applicable law relating to the processing of Personal Data, including, but not limited to the GDPR.

  • 'GDPR' means the UK General Data Protection Regulation.

  • 'Data Controller', 'Personal Data' and 'Processing' shall have the same meaning as in the GDPR.

• We are a Data Controller of the Personal Data we Process in providing Goods to you.

• Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in the course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection Laws:

• • before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;

  • we will only Process Personal Data for the purposes identified;

  • we will respect your rights in relation to your Personal Data; and

  • we will implement technical and organisational measures to ensure your Personal Data is secure.

  • For any enquiries or complaints regarding data privacy, you can e-mail: sheboujeeuk.com

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Excluding liability

• The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of the Supplier's other legal obligations. Subject to this, the Supplier is not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to the Customer's business, trade, craft or profession which would not be suffered by a Consumer - because the Supplier believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession.

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Governing law, jurisdiction and complaints

• The Contract (including any non-contractual matters) is governed by the law of England and Wales.

• Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.

• We try to avoid any dispute, so we deal with complaints in the following way: If a dispute occurs customers should contact our customer care team at sheboujeehelp@hotmail.com. We will aim to respond with an appropriate solution within 14 days.