FREQUENTLY ASKED QUESTIONS

OUR RETURNS POLICY. Defective (faulty) items can be returned within 15 days of a defect/s being discovered. However, after 15 days (starting from date of purchase) items will no longer be refundable. Please note:evidence of the defect must be provided as soon as any defects are found. Evidence can include but is not limited to: images, videos, and total compliance with the instructions for use of said item/s. You have the option to ask for the replacement of a defective item and a replacement in this case will be dependant on stock availability. If the item is not available then once we have received the defective item, you will be offered a gift code which you can use to purchase an item/s which are of the same value (price) as the original item purchased. ​ Items must be returned within 15 days of receipt. ​ Items must be unworn, unwashed, and unused. ​ Makeup products, earring jewellery, beauty products, accessories, weaves, and swimwear cannot be returned due to health and hygiene safety precautions. ​ All returned items must still have all tags attached and intact. ​ Please note: refunds will always be sent via the original payment method you used to pay for your purchase on our website. ​ We reserve the right to refuse returns as well as not proceed with refunds on item[s]/product[s] that have been soiled, stained, laundered, worn, adapted, or altered in any way. This includes, makeup stains, removed/tampered with labels, deodorant stains, bodily fluids, and perfume stains. HOW DO I RETURN AN ITEM/S? On average a return should be completed within 15-25 working days starting from the day we receive your parcel. However, the timing in which your refund is processed will ultimately depend on the delivery company/system that you use to return your parcels. Please check your chosen delivery couriers' website for more information. When returning an item: Simply re-package the item in itsoriginalpackaging with all labels and tags fully attached and intact. ​ Use a white stick-on label and write down our P.O Box address (this can be found on our contact us page) and drop it off at your local post office or courier. ​ Once we receive the package you will receive an email confirmation stating proof of return. HOW LONG WILL IT TAKE TO PROCESS A RETURN? If you are not refunded after 31 days of returning the item/s, please do not hesitate to contact us with the refund confirmation email we sent you, proof of postage information (tracking numbers, receipts, etc) some of which can be found on your Post Office/Courier website or receipt. Once we receive all required information, we will investigate the situation and aim to promptly find a resolution. HOW LONG DO I HAVE TO RETURN AN ITEM? Items must be returned with their labels fully intact and attached. In addition, items must be returned in the original packaging you received them in. You can return unsuitable items within 15 days starting from the day of purchase. CAN I TRACK MY RETURN? Yes, as soon as your refund has been processed, you will receive an email verifying this. Please be aware it can take anywhere between 3-6 working days for the payment to show in your account. However, this is dependant on and subject to your card issuer, payment provider, or Banks's rules and regulations. DO YOU REFUND THE DELIVERY CHARGE? Sadly, we are unable to refund any shipping charges or postage charges on international items/orders except for defective items. In this case, the amount in which we refund is subject to various factors including the item/s being returned and the country in which it was posted from. CAN I EXCHANGE AN ITEM? You can return your item to us and place a new order to receive the item of your choice as long as the item is the same price or less as the original item you purchased. Please be aware that for health and safety reasons, items such as cosmetics, weaves, earrings, and lashes cannot be exchanged unless there is proof of defectiveness (photos, videos, etc) taken and sent within the first 7 days of the item/s being received. An item can only be exchanged if there is proof of default in the original item that was sent you which includes but is not limited to pictures and videos.

WILL YOU SEND A CONFIRMATION EMAIL ONCE I'VE PURCHASED MY ORDER? You will be sent a confirmation email within 24 hours after purchasing your order. Add our email sheboujee@hotmail.com to your mailing list to avoid your confirmation email ending up in the spam or junk folder. If you do not get your confirmation email within 48hrs of your purchase, then please contact us at sheboujee@hotmail.com and we will aim to resolve this for you. HOW WILL I KNOW IF MY ORDER HAS BEEN CONFIRMED? Step 1: When you have completed your purchase, you will shortly see a purchase confirmation message. Step 2: Your purchase/confirmation number (keep this safe!) will be emailed to you, this can take up to 24hrs to arrive. Step 3: Once your order is out for delivery, you will receive a second email confirming that your package is en-route to you! WHAT PAYMENT METHODS DO YOU ACCEPT? Here at She Boujee, we accept the following payment methods: Visa Debit Visa Paypal MasterCard Shopping with us is safe & secure. Sensitive information, including: your name, address, and debit/credit card details will not be shared. ​ HOW WILL I KNOW WHEN MY ORDER IS OUT FOR DELIVERY? Once your order is out for delivery, you will receive a second email confirming that your package is en-route to you! IS IT POSSIBLE TO MAKE CHANGES TO MY ORDER ADDRESS? Sadly, once you've placed your order it is not possible to change any of your details, as the technical & warehouse team will have already started putting together your order[s]. IF I RECEIVE AN INCORRECT OR FAULTY PRODUCT, WHAT SHOULD I DO? Firstly, we apologise if you've received a defective or faulty product. Please do not hesitate to email us at sheboujee@hotmail.com with your order number, the name of the product[s] you were supposed to receive, the price of the product, and a photo of the incorrect or faulty product. HOW WILL I KNOW IF MY PAYMENT HAS NOT GONE THROUGH? If your payment is unsuccessful, you will be notified by our site shortly after trying to make said purchase. However, please do not worry as we will not charge you for any payment which is unsuccessful. WHAT IF I WANT TO CANCEL MY ORDER? Here at She Boujee we pride ourselves on doing everything we can to ensure that you receive your order as soon as possible. Therefore, we begin processing your order as soon as our system confirms it. Unfortunately, this means that when you have purchased your product[s], you will be unable to cancel it. WHAT IF DON'T RECEIVE PART OF MY ORDER? We sincerely apologise for any delays and we are sorry to hear that you have not yet received a part of your order. If part of your order is missing, please check the following: ​ Any emails you've received sent from us, if your order is being sent in more than one part then the first email we send you will only include some of the products you ordered as well as their order/tracking number[s]. You will then receive a second email confirming the dispatch of your other order[s] which will come with their own unique order/tracking number[s]. ​ If any items are absent from your order, let us know at sheboujee@hotmail.com. Please include the correct order/tracking number[s] and list the exact name[s] of the product[s] absent as well as the day you received the package. ​ Your receipt & invoice will be included in your purchase confirmation email, this will show the product[s] you should have received in your current package.

SIZE GUIDE. All of our clothing is based on U.K. sizing. However, we have provided a size guide below which converts U.K. sizing to match the sizes in your country. Be a Boujee Babe anywhere! International Clothes Sizes Conversion Charts Women's Clothing Sizes Conversion Chart. Laura Porter.

Unfortunately, at this point in time you will be unable to track your return via She Boujee (She Boujee Uk).

She Boujee/She Boujee UK operates www.sheboujeeuk.com. This page informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the Site. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy. Information Collection And Use While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name[s], email address, and postal address. Log Data Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyse this. The Log Data section is for businesses that use analytics or tracking services in websites or apps, like Google Analytics. Communications We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that relates to the brand and/or your interaction with the brand. Cookies Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site. Security The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. Changes To This Privacy Policy This Privacy Policy is effective as of ​01/09/21​ and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

Here at She Boujee we will always do our best to ensure that our most popular products are restocked within 15-30 days. However, please note that this may not always be possible. You can check out our other Boujee products as we are sure you'll find something you'll love!

You can exchange an item if the original product you receive is defected. However, we will only be able to exchange your product for the exact same item. Please note, exchanges are subject to availability and we can not guarantee that your original product will still be in stock. If the former is the case, we will refund you the monies for the product you wish to exchange (after proof of defect) and once we receive the defected item.

On average a return should be completed within 15-25 working days starting from the day we receive your parcel. However, the timing in which your refund is processed will ultimately depend on the delivery company/system that you use to return your parcels. Please check your chosen delivery couriers' website for more information. When returning an item: Simply re-package the item in itsoriginalpackaging with all labels and tags fully attached and intact. ​ Use a white stick-on label and write down our P.O Box address (this can be found on our contact us page) and drop it off at your local post office or courier. ​ Once we receive the package you will receive an email confirmation stating proof of return.

Sadly, we are unable to refund any shipping charges or postage charges.

If you are not refunded after 31 days of returning the item/s, please do not hesitate to contact us with the refund confirmation email we sent you, proof of postage information (tracking numbers, receipts, etc) some of which can be found on your Post Office/Courier website or receipt. Once we receive all required information, we will investigate the situation and aim to promptly find a resolution.

SIZE GUIDE All of our clothing is based on U.K. sizing. However, we have provided a size guide like the one below which converts U.K. sizing to match the sizes in your country. Be a Boujee Babe anywhere! HOW OFTEN DO YOU RESTOCK? Here at She Boujee we will always do our best to ensure that our most popular products are restocked within 15-30 days. However, please note that this may not always be possible. You can check out our other Boujee products as we are sure you'll find something you'll love!

Delivery Times Your package may be delivered anytime between 7am and 9pm. However, please check for further confirmation on the courier/delivery website. Customs If your country charges customs duties and taxes for importing goods internationally, you will most likely have to pay this fee once your item[s] have been delivered. Please do not share ANY banking, or payment details over the phone as our courier company will never ask you for this sensitive information via phone. My Shipping Address If you wish, you can have your package delivered to an address that is different from your billing address. However, this address needs to be typed in during the time of purchase. Please remember, we will post your package to the address that is put into 'shipping address' section at checkout. Delivery Disputes If you want to dispute delivery of your order, you have 14 days which will start from the day that the status for you order is updated by the delivery company/courier as fulfilled or completed. We will request substantial evidence, before we can agree to issue any refund of the price paid and/or any associated delivery costs.

Please read all these terms and conditions. As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. ​ These Terms and Conditions will apply to the purchase of the goods/products by you (the customer/client). We are She Boujee and/or sheboujeeuk.com, our email address sheboujee@hotmail.com; (the Supplier or us or we). ​ These are the terms on which we sell all Goods, Products, Items, and Services to you. By ordering any of the Goods, Products, Items, or Services you agree to be bound by these Terms and Conditions. By ordering any of the Goods, Products, Items, or Services, you agree to be bound by these Terms and Conditions. ​ ​ Interpretation Consumer means an individual acting for purposes which are wholly or mainly outside their trade, business, craft or profession; Contract means the legally-binding agreement between you and us for the supply of the Goods, Products, Items, and Services; Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored; Goods means the goods, products, items, and services advertised on the Website that we supply to you of the number and description as set out in the Order; Order means the Customer's order for the Goods from the Supplier as submitted following the step by step process set out on the Website; Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website; Website means our website www.sheboujeeuk.com on which the Goods are advertised and sold. Goods (goods, products, items, and services) The description of the Goods is as set out in the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied. In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate. All Goods which appear on the Website are subject to availability. We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. Personal information and Registration When registering to use the Website you must set up a username and password. You remain responsible for all actions taken under the chosen username and password and undertake not to disclose your username and password to anyone else and keep them secret. We retain and use all information strictly under the Privacy Policy. We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this. ​ ​ Basis of Sale The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay. The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly. A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract. Any quotation is valid for a maximum period of 7 days from its date, unless we expressly withdraw it at an earlier time. No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing or via email. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you. ​ ​ Price and Payment The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order. Prices and charges include VAT at the rate applicable at the time of the Order. ​ ​ Fraud we have a zero tolerance policy in relation to fraud. Any Payment or Order made by you must be done using your own personal details, cards, and information (where acceptable). If you are found to be using someone else's details, cards, or information (without their consent), you will be reported to the relevant authorities. In addition, you will be liable for any damages, fees, or collateral damage, incurred by you and us. ​ Risk and Title Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them. ​ Privacy Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy and cookies policy. For the purposes of these Terms and Conditions: 'Data Protection Laws' means any applicable law relating to the processing of Personal Data, including, but not limited to the GDPR. 'GDPR' means the UK General Data Protection Regulation. 'Data Controller', 'Personal Data' and 'Processing' shall have the same meaning as in the GDPR. We are a Data Controller of the Personal Data we Process in providing Goods to you. Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in the course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection Laws: before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected; we will only Process Personal Data for the purposes identified; we will respect your rights in relation to your Personal Data; and we will implement technical and organisational measures to ensure your Personal Data is secure. For any enquiries or complaints regarding data privacy, you can e-mail: sheboujeeuk.com Excluding liability The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of the Supplier's other legal obligations. Subject to this, the Supplier is not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to the Customer's business, trade, craft or profession which would not be suffered by a Consumer - because the Supplier believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession. ​ ​ Governing law, jurisdiction and complaints The Contract (including any non-contractual matters) is governed by the law of England and Wales. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland. We try to avoid any dispute, so we deal with complaints in the following way: If a dispute occurs customers should contact our customer care team at sheboujeehelp@hotmail.com. We will aim to respond with an appropriate solution within 14 days. ​

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